We’re sorry to hear that the considerations haven't been dealt with. We understand your stress, and we’ll be in connection with you before long.
On November sixth, I been given an automated message indicating the installers have been on their way. Your crew was a no clearly show on November sixth. On November seventh , we rescheduled for November 8th due to the fact I used to be instructed Trevor required to supervise the alternative, and is also the reason why they didn’t demonstrate on Monday or Tuesday. November 8th, the first installer confirmed up with 7 bins of flooring. He asked us what home was becoming changed.
My To start with connect with was October 19. He or everyone has however to simply call me. This is certainly now November 6. I've known as a complete of three times trying to solve my concern. I maintain obtaining the similar respond to……..”We may have another person phone you”. I won't ever use this corporation once again for the reason that seemingly they don’t stand behind their operate and I truly feel like i’m obtaining the operate about.. I guess if I were buying a different carpet I'd get yourself a phone without delay.
At this point I do think we are going to should retain the services of another organization to come back out and end and take care of the shoddy position that Empire did after which attempt to take Empire to court docket. I don’t really know what else to complete since not one person is making contact with me and wanting to come up with an answer.
Help you save the response with the Customer support department apologizing. This means very little. Your phrase is worthless. Your business’s values and ethics are pathetic. If you really cared you’d write-up a phone number and e mail handle for that Management of this company. But you don’t. That claims lots.
She claimed I had to go through them and soon after months of rudeness on phone. I favored not working with you guys . She informed me No system cares about you. She hung up. I really believe your company don’t treatment about us. My family members has Hurricane Harvey destruction and we just received a tile estimate from you, but because you don’t treatment. Wished to contact corporate but you have no selection.
The greater I exploration and check out to discover assistance on your internet site, I learn this seems to be a pattern with Empire. The horrific tales I’ve browse are all way too similiar!!
We dislike delays around you need to do, and sincerely regret the inconvenience. We’ll be in touch along with you shortly to reschedule your installation.
It might be appealing to find out if any of those other problems were rectified – I'm confident I will never use or propose Empire to any one even individuals that can squander hrs within the cellular phone
June four, 2018 at three:seventeen pm We experienced a salesman occur out to our property in estimate us a value for our kitchen area and laundry home when it arrived all the way down to performing the job they came out and just completed the kitchen area area they'd no knowledge of the laundry home whenever we contacted them he stated that he in no way quoted a cost for the laundry area that is he lifeless I contacted Empire The salesman arrive out to your home complaining this was likely to arrive out of his pocket for the mistake what did I would like one thing for free he quoted to me also that he was only building $40 commission off that career that $400 was gonna must appear from his pocket he also said to me was I willing to pay out Element of it I explained no I can pay $a hundred and fifty additional it is not my fault that you messed it up I do think that I must not have to arrive out of pocket on just about anything but he agreed to this and still left our household didn't hear practically nothing back again from him so I known as Customer Treatment all over again he calls me today telling me mainly I used to be a liar that he didn't comply with that witches he agreed to this before me and my spouse along with the people setting up the ground not nevertheless have I read back again from any individual at this time as today on this make a difference it’s all promises that they can Get hold of you or they're going to e-mail you they can do this for a lengthy timeframe to disregard The problem ideally my wording is proper to the spelling sorry if It's not necessarily I think people really need to explore the problem additional right before acquiring flooring I won't provide them with a superb ranking till they keep Along with the guarantee of what they stated they ended up likely to do till that time I will never give a fantastic writing or anything I'm not positive how I received to this unique web-site but I’m glad I did Incidentally the sole motive I agreed for the $one hundred fifty additional just because he designed me and my spouse sense responsible that he was intending to really need to come outside of pocket for hundred dollars which is I think that is pretty lower down
June twenty, 2018 at four:34 pm Over a calendar year back, I financed new carpet with “Empire Today” for my home. Every little thing was great until twelve months soon after funding this carpet I observed that my carpet was on the lookout very aged and experienced several wrinkles in several regions of my residence. Once i financed this carpet I used to be explained to by the revenue individual that my carpet are going to be protected by a life span guarantee if anything ended up to happen. I referred to as “Empire today” and I spoke to someone who then advised me that my carpet warranty expired and when my carpet has to be re-extend I will require to purchase that. I asked for to speak to the supervisor who explained that she's going to cost me $199.00 to stretch my carpet, so I told her okay. Following that, a Contractor from “Empire today” arrived to my dwelling to stretch the carpet, he appears to be at my carpet and suggests to me “sorry we are unable to stretch this carpet because it was carried out incorrectly from the start and we will need to re-do your complete carpet in your home to fix the situation. So the next company working day I simply call Empire today and asked for to talk to your supervisor who informed me that in order to proper the problem I will need to pay for $700.
She mentioned she sits appropriate behind Justin and he or she is sorry if it arrived off that way from his discussion, I said that is definitely ok I have all of it doXXXXented including our conversation. I would like my a refund I'll retain the services of some other person to come in and rip this out and do it suitable. I requested they contact me back before close of organization on Wednesday 12/6/2017
10a.) The good news here is I work from home normally I’d have had to own take a 7 days off for this very modest challenge.
! Just after a number of tries to reach Somebody anyone. I spoke with Meagan at their major Office environment and he or she combined with the Installer supervisor that they might use another underlayment. Whenever they lastly showed approximately redo the floor they didn’t have any new underlayment ! Following reaching The supervisor he said that the main Business stated not to put down new but to reuse the initial! They did the ground and it had been excellent. For two weeks that is definitely, it had been now worse than just before and twice as loud!! Effectively you recognize the story now about obtaining ahold of these and having an individual out to consider the floor. its the tip of march by now! Apri[, May, June, July, ,Aug and This is actually the God’s honest truth of the matter The supervisor confirmed up right after you understand how many guarantees and dates established and broken , I am aware I have all of them documented, September 27th, which was helpful for him because his wife was with him and he discussed they were on their own way to their lake cabin and stopped by for a humidity looking through!! He walked in with my spouse and I standing there and explained he could listen to it advertisement truly feel the floor relocating and hadn’t even built it towards the Bed room still! He shook his head a advised us both of those that it was Lousy and yep they'd take care of us and make this floor correct!!! To start with time ever of us read more heard or maybe designed point out of gluing the floor down! He defined that it ought to have been glued down! He confident us that they'd help it become correct and have us looked after and left1 Monday I get yourself a phone from Meagan and she or he said that she had his report and that there WAS NO Issue While using the INSTALLTION and that we were To blame for paying to possess the floor glued down ! So with that becoming stated I'm forwarding all this data and dates and occasions and phone phone calls and guarantees and broken appointments and no return calls and voice mails which were left to an Attorney if we don't get any response from this electronic mail! I am able to promise It might be a lot much more inexpensive for Empire to fix or substitute our flooring than for me to consider lawful motion!! Not a threat a Promise!